Travel advice

Monarch Airlines: What to do if you’re affected

According to BBC News, Monarch Airlines ceased trading at 4am today, and its 300,000 future bookings for flights and holidays have been cancelled. This includes the following companies: Monarch Airlines Ltd Monarch Holidays Ltd (ATOL Number 2275) First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines Avro Ltd (ATOL Number 1939) Somewhere2stay Ltd […]

Spam ‘InsureandGo’ emails: What to do if you’ve been sent one

A few people have been in touch to say they’ve received emails claiming to be from us, coming from a number of different email addresses. The emails use our template but are really badly written. These emails haven’t come from us – don’t click any of the links or open any of the attachments. In […]

What to do if Ryanair’s cancelled your flight

Ryanair has cancelled up to 2,000 flights between today, Monday, and Wednesday, because they mismanaged their pilots’ holidays. If your flight’s been affected, get in touch with Ryanair and they will let you either apply for a full refund or arrange a replacement flight.

Hurricane Irma: Here’s how your travel insurance can help

Hurricane Irma has caused devastation across the Caribbean and is now heading towards the US. Here’s how your travel insurance can help Delayed departure – We’ll pay for each full 12-hour period of delay. Please note that we don’t cover arrival delay, only departure delay Abandoning your trip – If your delay in departing from […]

Terrorist attacks in Spain: What to do if you’re affected

The Foreign and Commonwealth Office (FCO) says: The British Embassy in Madrid and Consulate General in Barcelona are in contact with local authorities and urgently seeking further information following incidents in the Las Ramblas area of central Barcelona and Cambrils, near Salou (100kms south west of Barcelona). If you’re in the immediate area you should […]

What to do if you’ve been mugged while you’re abroad

If you’ve been mugged or you’ve lost or had your money stolen while you’re on holiday, here’s what you should do: Get medical help if you’ve been injured If you need any medical attention, call our assistance line on +44 (0)207 748 0060 as soon as possible. Our team are available 24 hours a day, […]

Attempted coup in Turkey: What to do if you’re affected

On 15th July 2016, there was an attempted military coup in Turkey. If you’re currently in Turkey or you’re travelling there soon, here’s how your travel insurance cover can help: Travel delay – This would be deemed to be civil unrest so the travel disruption travel delay benefits and terms would apply Abandonment – If […]