Travel advice

What to do if you’ve been mugged while you’re abroad

If you’ve been mugged or you’ve lost or had your money stolen while you’re on holiday, here’s what you should do: Get medical help if you’ve been injured If you need any medical attention, call our assistance line on +44 (0)207 748 0060 as soon as possible. Our team are available 24 hours a day, […]

Attempted coup in Turkey: What to do if you’re affected

On 15th July 2016, there was an attempted military coup in Turkey. If you’re currently in Turkey or you’re travelling there soon, here’s how your travel insurance cover can help: Travel delay – This would be deemed to be civil unrest so the travel disruption travel delay benefits and terms would apply Abandonment – If […]

Lowcostholidays liquidation: What to do if you’re affected

On 15 July 2016, it has been confirmed that Lowcostholidays went into liquidation. If you have booked a holiday with Lowcostholidays and need to change the dates of your cover on your policy, due to changing your trip arrangements, we can change this to cover your new holiday providing the new trip is within three […]

Brussels explosions: What to do if you’re affected

What to do if you’re affected by the explosions in Brussels on the 22nd March 2016.

Terrorist attack in Istanbul: What to do if you’re affected

On 12th January 2016, the Foreign and Commonwealth Office (FCO) added advice regarding this incident, but have not advised against travel. This attack resulted in 10 deaths and at least 15 injured, including tourists; however it is not currently thought to include British nationals. If you’re currently in Istanbul, please contact your holiday company as […]

Paris terrorist attacks: What to do if you’re affected

On the evening of the 13th November 2015, the Foreign and Commonwealth Office (FCO) changed their advice regarding France‎, ‎following the terrorist attacks in Paris. Paris is currently locked down and Disneyland Paris has been closed. If you’re currently in France, please contact your holiday company as soon as possible as they should be able […]

Plane crash in Sharm el-Sheikh: What to do if you’re affected

On the evening of the 4th November 2015, the Foreign and Commonwealth Office (FCO) changed their advice regarding Egypt, following the possibility that the plane crash last week in Egypt was caused by a bomb/missile, insinuating that there is significant evidence that this may have been a terrorist issue. They are now advising against all […]